CHANGE OF MIND RETURNS
We want you to be completely satisfied with your purchase. Therefore, if for any reason you are not happy with a product, you may return it to us within 30 days of receipt for a full refund of the goods value. Returns will only be accepted for items that have not been used and are in their original packaging. Shipping and handling charges are non-refundable.
To request a change of mind return please email firstname.lastname@example.org with your invoice number. We'll email you back with the address to send your return to.
We suggest you send your return parcel via registered post so that it can be traced. We're unable to refund items that are lost in the mail. You are responsible for all return freight charges. You'll be refunded for the product once we have received the item back. Please allow up to 7 days for returns to be processed.
If an item is received faulty please email email@example.com with details of the fault and if possible include a photo. If a product is deemed to be faulty, you may choose to have the item replaced (subject to stock being available) or you will be given a full refund. We'll cover all return shipping costs for faulty items.